PAS Account
Password Expiration
The Pooling Administration System (PAS) passwords expire every 150 days from the date of issuance. You will receive an email notification 10 calendar days prior to your password expiring. When you receive the “Password Expiration” email, you should contact the Number Pooling Customer Support desk at 1-866-NEUPOOL within ten days to obtain a new password, otherwise your account will be disabled. If you do not contact us, a second and final email reminder will go out 3 days prior to your password expiring.
Forgotten Password
In order to recover a forgotten password, you will need to provide the Number Pooling Customer Support desk with a written request (facsimile copies are acceptable), on company or agency letterhead, signed by an official point of contact, such as your supervisor in order to obtain a new password. The request can be faxed to 925-363-7685 or emailed to poolingsupport@Neustar.biz.
Account Disabled
Your PAS account may be disabled for the following reasons:
In order to have your account reactivated, you will need to provide the Number Pooling Customer Support desk with a written request (facsimile copies are acceptable), on company or agency letterhead, signed by an official point of contact in order to reactivate your account. The request can be faxed to 925-363-7685 or emailed to poolingsupport@Neustar.biz.
Password Expiration
The Pooling Administration System (PAS) passwords expire every 150 days from the date of issuance. You will receive an email notification 10 calendar days prior to your password expiring. When you receive the “Password Expiration” email, you should contact the Number Pooling Customer Support desk at 1-866-NEUPOOL within ten days to obtain a new password, otherwise your account will be disabled. If you do not contact us, a second and final email reminder will go out 3 days prior to your password expiring.
Forgotten Password
In order to recover a forgotten password, you will need to provide the Number Pooling Customer Support desk with a written request (facsimile copies are acceptable), on company or agency letterhead, signed by an official point of contact, such as your supervisor in order to obtain a new password. The request can be faxed to 925-363-7685 or emailed to poolingsupport@Neustar.biz.
Account Disabled
Your PAS account may be disabled for the following reasons:
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In order to have your account reactivated, you will need to provide the Number Pooling Customer Support desk with a written request (facsimile copies are acceptable), on company or agency letterhead, signed by an official point of contact in order to reactivate your account. The request can be faxed to 925-363-7685 or emailed to poolingsupport@Neustar.biz.