December 2010 Pooling Administration Tip of the Month
Disabled PAS Accounts Do Not Receive PAS Emails
When your PAS account is disabled due to 3 failed login attempts or your PAS password has expired you will not receive any PAS generated emails such as: Part 3 Pooling Administrator's Response/Confirmation forms, Confirmation of Code Activation in the PSTN Reminders, Overdue Part 4 reminder, or any pooling support notification emails. To reactivate your PAS account, you must send an email to poolingsupport@neustar.biz to request a new temporary password. Please include within the email your PAS username (login ID) and specify that this is a request to reactivate your PAS account. Upon receipt of the email, a pooling representative will contact you at the phone number provided in your user profile to provide you with a temporary password (similar in structure to that initially generated for the account). Upon logging in with your temporary password, you will be prompted to reset your password.
You must login to PAS and reset your temporary password within 10 days of it being reset in order for your PAS account to remain active.
Once your PAS account has been reactivated, you will start receiving the PAS generated emails and pooling support notification emails from the date the account was reactivated.
If you have any questions, please contact the Number Pooling Customer Support at 1-866-NEUPOOL or poolingsupport@Neustar.biz.
To view previous Pooling Tips of the Month, click here.
Disabled PAS Accounts Do Not Receive PAS Emails
When your PAS account is disabled due to 3 failed login attempts or your PAS password has expired you will not receive any PAS generated emails such as: Part 3 Pooling Administrator's Response/Confirmation forms, Confirmation of Code Activation in the PSTN Reminders, Overdue Part 4 reminder, or any pooling support notification emails. To reactivate your PAS account, you must send an email to poolingsupport@neustar.biz to request a new temporary password. Please include within the email your PAS username (login ID) and specify that this is a request to reactivate your PAS account. Upon receipt of the email, a pooling representative will contact you at the phone number provided in your user profile to provide you with a temporary password (similar in structure to that initially generated for the account). Upon logging in with your temporary password, you will be prompted to reset your password.
You must login to PAS and reset your temporary password within 10 days of it being reset in order for your PAS account to remain active.
Once your PAS account has been reactivated, you will start receiving the PAS generated emails and pooling support notification emails from the date the account was reactivated.
If you have any questions, please contact the Number Pooling Customer Support at 1-866-NEUPOOL or poolingsupport@Neustar.biz.
To view previous Pooling Tips of the Month, click here.