National Pooling National Pooling
Number Pool Administration

Home   Contacts Site Search   Support 

 
 Frequently Asked Questions
The PA offers answers to frequently asked questions about the Pooling Administration System (PAS), Part 1A forms, Part 1B forms, etc… Click on “Answer” to view the answer to the corresponding question. Should you have any further questions, please consult our Pooling Administration Contacts page.

If you would like to see something added to the FAQs, please send your suggestion in an email to poolingsupport@neustar.biz.
Pooling Administration System (PAS) Accounts
As a consultant for one or more service providers, what is required of me before I request a user id and password for PAS and/or add additional OCNs to my existing PAS user profile? Answer
If I forgot my password for PAS, how can I obtain a new password? Answer
If I forgot my user id for PAS, how can I obtain my user id? Answer
If I receive an error message stating my account is inactive/disabled what do I need to do in order to have it activated/enabled? Answer
How often do I need to reset my password for PAS? Answer
General PAS Questions
What effect does a pop-up blocker have on PAS? Answer
Is there a time out feature in PAS? Answer
While working in PAS, why doesn’t PAS provide me with a time out warning? Answer
Why am I not receiving an email notification once the PA issues a Part 3? Answer
What happens if I accidentally delete a work item in my PAS Work Item Summary List? Does this change anything relative to the actual work I’m doing in PAS? Or do I just lose the "tracking" ability provided by PAS? Answer
Are the PAS work items in my Work Item Summary List automatically removed after a period of time or am I the only one who can remove them? Answer
Why are there both PAS-generated emails and PAS work items for the same items? Answer
Once I request and receive a code to establish an LRN, can I request additional blocks from that code at any time? Answer
Reports
Where can I locate a list of assigned thousands-blocks? Answer
Where can I locate a list of available thousands-blocks? Answer
Where can I locate a list of retained thousands –blocks? Answer
Is there a way I can pull the blocks available, blocks assigned and blocks retained reports greater than one NPA at a time? Answer
Am I able to print reports? Answer
How far do the reports go back to? Answer
General Pooling Related Questions
How do I determine if a rate center is in pooling or not? Answer
How do I opt into pooling? Answer
If I choose to participate in thousands-block number pooling in a voluntary rate center outside of the top 100 MSA, can I withdraw from pooling in that voluntary rate center at any time? Answer
 How do I determine if a thousands-block is contaminated or not? Answer
Thousands-Block Donations
What happens if I donated a thousands-block in error? Answer
What steps must I take prior to donating a thousands-block? Answer
When should we donate thousands-blocks to the pool? Answer
What do I need to do after my donations have been processed and accepted by the PA? Answer
Thousands-Block Forecasts
How often do I need to submit a forecast? Answer
Once I submit a forecast, can I change it? Answer
Do I enter the number of TNs (telephone numbers) or the number of thousands-blocks on the forecast form? Answer
If I made an error on my forecast submission, can I have that forecast removed from PAS? Answer
Is there a way to track forecast submissions or modifications to an existing forecast in PAS? Answer
Once you submit a new forecast or modify an existing forecast in PAS, how soon is PAS updated? Answer
Is there an easier way to submit a zero forecast for multiple rate centers? Answer
If I don’t request a block in the month I forecasted a need, will my forecast roll over to the next month? Answer
Can I submit my forecasts via FTP? Answer
Block Reservations
When can a block reservation be requested? Answer
What do I need to provide that shows that a state waiver has been submitted? Answer
How long is a block reserved for? Answer
Part 1A Form and Part 1 Forms
What is the standard thousands-block effective date? Answer
What is an expedited effective date and how do I indicate this on my Part 1A form? Answer
When I submit a request for a full NXX in PAS do I need to send anything to the PA? Answer
When making a change to an NXX at the 10K level for a code that is in pooling, what forms do I need to send manually to the PA? Answer
When returning an NXX at the 10K level for a code that is in pooling, what forms do I need to send manually to the PA? Answer
What should I do if I notice an error on a request that I just submitted? Answer
Can my co-worker modify a request on my behalf? Answer
Is there a way I can save a Part 1A Request in PAS? Answer
How long will my request remain saved? Answer
Can I pull up a co-workers saved requests? Answer
Can I submit a block transfer through PAS? Answer
State Waivers
Does PAS issue a denial for a State Waiver? Answer
Once you submit a request for an automatic denial for state waiver, do you have to completely re-enter a new request after you receive the approval from a state commission to get the desired blocks? Answer
While my request for a state waiver was pending with the state commission, I met the months to exhaust and utilization requirements, so I went ahead and requested the thousands-block. After receiving the thousands-block, I was granted the state waiver. Am I still obligated to request another thousands-block or do I ignore the granted state waiver? Answer
Part 1B Form
Who do I contact if my Part 1B is rejected? Answer
How do I properly identify on the Part 1B form whether I should mark the NPAC Activate as Yes or No? Answer
What happens if I enter wrong Point Codes (DPC, SSN, etc) on the Part 1B forms? Answer
What happens if I enter the wrong LRN on the Part 1B forms? Answer
On the Part 1B form, when should I check 'For Information Only'? Answer
If I submit a new code request and I want the blocks that I keep to be activated in the NPAC, how do I accomplish that? Answer
Months-to-Exhaust Worksheet
When do I need to complete the Months-to-Exhaust Worksheet? Answer
How do I calculate the utilization level Answer
Part 4 Form
Can I reply to the ‘Confirmation of Block Activation (Part 4) Reminder’ email with my Part 4 form? Answer
How many customers do you have to have on a block in order to submit a Part 4? Answer
If I request an effective date change for my new block assignment, will my Part 4 due date change?
 Answer
How do I extend my Part 4 due date? Answer
Part 5 Form
What is the purpose of the Part 5 form? As a LERG assignee, why do I receive the “Part 5 Approved by NPAC” emails? Answer
Block and Code Disconnects
When should a block disconnect be submitted? Answer
What is the difference between a disconnected block and a donated block? Answer
Why is a reason required in the ‘Remarks’ field, when returning a block that is more than 10% contaminated? Answer
If I am returning a code and the blocks from that code, do I need to complete two separate requests? Answer
911/Law Enforcement Questions
Who do I contact if I have a question regarding the IVR system: Answer
How do I obtain access to the IVR system? Answer
Is the ‘911/Law IVR Registration’ for law enforcement agencies only? Answer
General Questions
I cannot browse the SSL area (forms) of your site. I get errors like "Page cannot be displayed" after I click on a link or try to submit a form. Why does it do this? Answer
Who do I contact if I have a question on my NRUF? Answer
Who do I contact if I have a question for NANPA? Answer
Who do I contact if I have a question for Pooling? Answer
Where can I locate the Thousands-Block Number (NXX-X) Pooling Administration Guidelines (TBPAG)? Answer
Who do I contact if I have a question for the NPAC? Answer
 

What's New
Find out what's going on  in numbering here.

Additional Information
> Holidays
> Industry
> Legal
 > Sitemap
 
 

Quick Links
 
Find what you're looking  for fast using Quick Links
 
 

Customer Support Desk
For Pooling questions or support issues, click here.
 

2002-2008 NeuStar, Inc. All Rights Reserved.