National Pooling Administration
Tools - FAQ
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Frequently Asked Questions

The PA offers answers to frequently asked questions about the Pooling Administration
System (PAS), Part 1A forms, Part 1B forms, etc… Click on “Answer” to view the answer to the corresponding question. Should you have any further questions, please consult our Pooling Administration Contacts page.

If you would like to see something added to the FAQs, please send your suggestion in an email to poolingsupport@neustar.biz

Pooling Administration System (PAS) Accounts
As a consultant for one or more service providers, what is required of me before I request a user id and password for PAS and/or add additional OCNs to my existing PAS user profile? Answer
Why am I prompted to change my password when I login to PAS for the first time after receiving a new password? Answer
Can more than one person share a PAS User id and password? Answer
If I forgot my password for PAS, how can I obtain a new password?
Answer
If I forgot my user id for PAS, how can I obtain my user id? Answer
What I if keep trying to login and keep getting an error message? Answer
How often do I need to reset my password for PAS? Answer
General PAS Questions
Is there a PAS User Guide and if so, where can I find it? Answer
What effect does a pop-up blocker have on PAS? Answer
Is there a time-out feature in PAS? Answer
While working in PAS, why doesn’t PAS provide me with a time-out warning? Answer
Why am I not receiving an email notification once the PA issues a Part 3? Answer
When I am out of the office, how can my back-up be notified about my pending PAS requests? Answer
What happens if I accidentally delete a work item in my PAS Work Item Summary List? Does this change anything relative to the actual work I’m doing in PAS? Or do I just lose the "tracking" ability provided by PAS? Answer
Are the PAS work items in my Work Item Summary List automatically removed after a period of time, or am I the only one who can remove them? Answer
Why are there, both PAS generated emails and PAS work items for the same items? Answer
Once I request and receive a code to establish an LRN, can I request additional blocks using that LRN? Answer
Reports
Where can I locate a list of assigned thousands-blocks? Answer
Where can I locate a list of available thousands-blocks? Answer
Where can I locate a list of retained thousands–blocks? Answer
If I want to pull a report for more than one NPA at a time for the blocks available, or assigned, or retained report, how can I do that? Answer
How can I pull a report for all available, assigned and retained blocks? Answer
Am I able to print reports? Answer
How far back do the reports in PAS go? Answer
General Pooling Related Questions
How do I determine if a rate center is in pooling or not? Answer
How do I opt into pooling in an excluded rate center? Answer
If I choose to participate in thousands-block number pooling in an optional rate center, can I withdraw from pooling in that optional rate center at any time? Answer
How do I determine if a thousands-block is contaminated or not? Answer
Thousands-Block Donations/Disconnects
What happens if I donated/disconnected a thousands-block in error? Answer
What steps must I take prior to donating/disconnecting a thousands-block? Answer
When should we donate/return thousands-blocks to the pool? Answer
What do I need to do after my donations/returns have been processed and accepted by the PA? Answer
Thousands-Block Forecasts
How often do I need to submit a forecast? Answer
Once I submit a forecast, can I change it? Answer
Do I enter the number of TNs (telephone numbers) or the number of thousands-blocks on the forecast form? Answer
If I made an error on my forecast submission, can I have that forecast removed from PAS? Answer
Is there a way to track forecast submissions or modifications to an existing forecast in PAS? Answer
Once you submit a new forecast or modify an existing forecast in PAS, how soon is PAS updated? Answer
Is there an easier way to submit a zero forecast for multiple rate centers? Answer
If I don’t request a block in the month I forecasted a need, will my forecast roll over to the next month? Answer
Can I submit my forecasts via FTP? Answer
Block Reservations
When can a block reservation be requested? Answer
For my block reservation what do I need to provide that shows that a state waiver has been submitted? Answer
How long is a block reserved for? Answer
Part 1A Form and Part 1 Forms
What is the standard thousands-block effective date? Answer
What is an expedited effective date and how do I indicate this on my Part 1A form? Answer
When I submit a request for a full NXX in PAS do I need to send anything to the PA? Answer
What should I do if I notice an error on a request that I just submitted? Answer
Can my co-worker modify a request on my behalf? Answer
Is there a way I can save a Part 1A Request in PAS? Answer
How long will my request remain saved? Answer
Can I pull up a co-worker’s saved requests? Answer
Can I submit a block transfer through PAS? Answer
State Waivers
Does PAS issue a denial for a State Waiver? Answer
Do you have to completely re-enter a new request after you receive the approval from a state commission? Answer
Part 1B Form
Who do I contact if my Part 1B is rejected? Answer
How do I properly identify on the Part 1B form whether I should mark the NPAC Activate as Yes or No? Answer
What happens if I enter wrong Point Codes (DPC, SSN, etc) on the Part 1B forms? Answer
What happens if I enter the wrong LRN on the Part 1B forms?
Answer
On the Part 1B form, when should I check 'For Information Only'? Answer
If I submit a new code request and I want the blocks that I keep to be activated in the NPAC, how do I accomplish that? Answer
Months-to-Exhaust Worksheet
When do I need to complete the Months-to-Exhaust Worksheet? Answer
How do I calculate the utilization level? Answer
Part 4 Form
Can I reply to the ‘Confirmation of Block Activation (Part 4) Reminder’ email with my Part 4 form? Answer
How many customers do you have to have on a block in order to submit a Part 4? Answer
If I request an effective date change for my new block assignment, will my Part 4 due date change? Answer
How do I extend my Part 4 due date? Answer
Part 5 Form
What is the purpose of the Part 5 form? As a Code Holder, why do I receive the “Part 5 Approved by NPAC” emails?  Answer
Block and Code Disconnects
What is the difference between a disconnected block and a donated block? Answer
Why is a reason required in the ‘Remarks’ field, when returning a block that is more than 10% contaminated? Answer
If I am returning a code and the blocks from that code, do I need to complete two separate requests? Answer
General Questions
Who do I contact if I have a question on my NRUF? Answer
Who do I contact if I have a question for NANPA? Answer
Who do I contact if I have a question for Pooling? Answer
Where can I locate the Thousands-Block Number (NXX-X) Pooling Administration Guidelines (TBPAG)? Answer
Who do I contact if I have a question for the NPAC? Answer
What do I do if the NPA is in jeopardy and I participate in pooling in the NPA Answer
Troubleshooting
What happens if I am having a Page error? What I should I do? Answer